The Seventh Case – Accenture Development Partnerships for Save the Children

Preface

Many large companies have run the Corporate Social Responsibility (CSR), it is a program that implements the company’s social responsibility to the public, the goal of CSR is to embrace responsibility for the company’s actions and encourage a positive impact through its activities on the environment, employees, communities, stakeholders and all other members of the public sphere.

Accenture Development Partnerships (ADP) is same model like a CSR, it is a group within Accenture that designed to operate on a not for profit basis to channel Accenture’s strategic business, technology and project management expertise to non-profit organizations, NGOs, foundation and donor organizations operating in the development sector.

In this case, to collaborate with Save the Children, Accenture as a global consultancy, established Accenture Development Partnerships (ADP) dedicated to channeling Accenture’s capabilities and assets to help address development challenges.

CaseStudy 3

Accenture Development Partnership (ADP) provides its development sector clients with a broad range of management consulting and technology services, drawing on the resources of Accenture’s global organization.

ADP is helping Save the Children improve its supply chain processes. The aim of this collaboration is to enhance Save the Children’s programs in sustainable livelihoods, education and health and emergency response.

After the Tsunami struck Aceh and other regions on December 2004, Save the Children contacted Accenture to develop a logistic and procurement database that would help in managing all of the inflows of goods and delivery to the needed areas.

How Accenture Helped

• Provided Save the Children a better logistics and procurement activities using a custom-developed toolkit
• The toolkit was designed and developed within a short time period to record typical logistics transactions: requisition, procurement, and request for delivery, delivery order, goods receipt, and stock adjustment.
• Developed a pilot and provided Train the Trainers to to Save the Children staff

Question:
What benefit did Save the Children receive from Accenture Development Partnership? What would have happened if Save the Children managed their own tool kit?

Based on case study, Accenture creates a custom developed toolkit to provide Save the Children a better logistic and procurement. Even designed and developed within a short time period record typical logistics transactions, with this toolkit, Save the Children will have one database that would help in managing all of goods and delivery to the needed areas. Also with helped by ADP team which is with their skills and knowledge about this system, a lot of logistics that come from outside can easier to distribute and procurement activities such as purchase planning, suppliers research and selection, inventory control and stock management can run smoothly.

Every people that involved into this project must be work as a team, they will trained by Accenture and will be developed a pilot and provided Train the Trainers to Save the Children staff. It is important to the organization because they will know how manage operation. Manage people, understand the processes, and maximize technology to combine all of it. This aspect is really helps Save the Children staff to improve their skill and capabilities in those activities.

Another question is what would have happened if Save the Children managed their own tool kit? In my thought, if Save the children manage their own kit, it will place constraints in the needed areas, distribution and procurement activities will delayed, increase supply chain cost, wasting time and also works will be ineffective and inefficient. By implementing a custom tool kit from ADP it will helps Save the Children reduce that risk.

As a conclusion, Accenture Development Partnership is helping Save the Children by developing a custom toolkit to improve its supply chain processes.

The Sixth Case – Bundled Outsourcing for RGM Group

Preface

Today, most companies are looking the best way to maximize their investment on outsourcing. All business section such IT, finance and accounting and human resource must be synergy and synchronize to make the management easier take a critical decision. Bundled outsourcing is the best way for the companies to creating synergies and efficiencies, reduce cost and increasing strategic flexibility while simplifying multiple back-office functions.

Accenture as a global management consulting, technology services and outsourcing company helps clients achieve high performance through bundled outsourcing services designed specifically to meet their particular business challenges and to drive business outcomes.

CaseStudy 2

RGM Group (RGM), a diversified global resources business, with major assets in Asia Pacific, South America and Europe, is rapidly growing in geographical spread and revenue. The organization currently employs 55,000 people and achieved an average growth rate of approximately 25 percent in the last few years and has forecasted to continue its growth through both greenfield and brownfield expansions, and mergers and acquisitions. To support its growth agenda to be a high-performance global business, RGM assessed the viability of setting up a shared services center that could function as a scalable base in terms of providing IT, finance and accounting, and human resources support services to the client’s group of companies and other businesses. Accenture’s feasibility study identified areas for synergy in support functions: human resource, information technology/ information systems, and finance & administration.

Question:

Would a Shared Service Center be the best option for RGM? Would it make sense to have business process standardization, streamlining and improvement opportunities within the business units and across the organization as a whole?

Based on case study, Shared Service Center would be the best option for RGM, In my opinion the section between IT, finance and accounting also human resources is related one to each other; make a whole process become a single platform and it will enable synergies support function as whole activities.

Usually a company starts to run their businesses from employee recruitment, which is the task of the human resources, moreover human resources is also taking care of payroll, training and development to raise personnel performance, healthy and safety of their employee. By implementing an integrated IT system and providing a Shared Service Center, it will helps human resources coordinate all related matters to accounting especially for employee attendance, salaries, and another payment which is related to human resources. RGM Group can realize many times the direct cost savings from bundled outsourcing.

In terms of finance and accounting, a Shared Service Center will facilitate optimal finance processes, such as budgeting a project, month end closing, financial reporting and analysts, also all related work in account receivable and payable. IT plays an important role here to maintain the company’s cash flow to remain stable. By implementing this solution, RGM group will get efficiencies and cost savings also sharpen its focus on strategic initiatives.

Overall, Accenture provide shared service center as a business support function and focusing on operational management of service delivery and overall performance of IT, finance and accounting also human resources operations, meanwhile RGM group can focus on bringing real value to the client’s group of companies, another RGM Group businesses and innovation to the customers. Therefore, it would be make sense to have business process standardization, streamlining and improvement opportunities within the business units and across the organization as a whole

In general, the benefits of bundled outsourcing for RGM Group are :

• Reduce operating risk: Bundling with a single provider greatly reduces potential points of failure.
• Simplify the governance process: RGM group have only one relationship to manage, reducing administrative and contract activity.
• Reduce redundancies and costs: A single platform reduces hardware redundancy, development, maintenance and licensing costs.
• Improve performance: Automating manual processes and activities such as error handling can result in increased productivity and reduced time to complete.

As a conclusion

Accenture providing a Shared Service Center in terms of IT, finance and accounting, and human resources as a bundled outsourcing for RGM Group to creating synergies and efficiencies, reduce cost and increasing strategic flexibility while simplifying multiple back-office functions.
Therefore, it would be make sense to have business process standardization, streamlining and improvement opportunities within the business units and across the organization as a whole